Tillie: AI Phone Receptionist for Shopify

Tillie gives your store a local Australian or New Zealand phone number. You keep your existing number and forward calls to Tillie: all calls, only when the line is busy or nobody answers, or only after hours.

Local numbers need a business registration, which you complete inside the app. At launch, phone numbers are available to stores with a registered business in Australia or New Zealand.

You choose whether Tillie says it is an AI assistant at the start of each call. Either way, if a caller asks whether they are talking to a person, Tillie tells them it is an AI assistant.

Only if you turn recording on. When recording is on, every caller hears "This call is recorded" near the start of the call. Recording cannot be on without that notice.

When recording is off, Tillie still keeps a written transcript so you can see what was said. You are responsible for any further notice that your local law requires.

Tillie uses your store's data only to run your assistant. We do not sell it, use it for advertising, or use it to train AI models. Tillie shares order details with a caller only after an identity check.

When you uninstall, we delete your store's data within 30 days, apart from billing records that tax law requires us to keep. Our privacy policy has the details, including every company that handles data for us.

Tillie uses AI models from OpenAI to talk with callers and to draft email replies. Our AI providers do not use your data to train their models.

AI can mishear or get things wrong. That is why Tillie answers from your store's own data, checks identity before it gives order details, and offers a callback when it cannot find an answer. Read your call summaries, especially in the first few weeks.

Only if you allow it. Out of the box, Tillie only reads your store data and passes change requests to your team. You can switch on actions one at a time, such as changing an address before an order ships, cancelling an unshipped order, starting a return, or a refund or store credit up to a limit you set. For each action you choose whether Tillie does it after checking the caller, or asks your team to approve it first.

Gorgias, Zendesk, Re:amaze, Intercom, Freshdesk and Help Scout.

Tillie reads new tickets, drafts a reply and checks each draft against your order records. You approve, edit or reject each draft. You can also let chosen question types send on their own.

Tillie cannot connect to Shopify Inbox chat, because Shopify does not let apps read it.

Yes. Forward your support email to your store's own Tillie address. Tillie drafts replies for you to approve.

Depending on your email service, approved replies go out from your own address, or you copy them into your email.

Yes. Microsoft 365 blocks automatic forwarding to outside addresses by default. Tillie's email set-up page shows you how to connect: sign in with your Microsoft account, or ask your Microsoft 365 administrator to allow forwarding to your Tillie address.

Phone numbers are for stores in Australia and New Zealand at launch. The email and help-desk assistant works for stores in any country. Tillie works in English only for now.

Every plan starts with a 14-day free trial. Charges go through Shopify and appear on your Shopify bill, with tax added where required. You can change plan at any time, and you can stop by uninstalling the app. See our terms for details.