Starter
For stores with a few calls a day.
US$49 per month
- AI call minutes included
- 200
- Extra minutes
- US$0.15 each
- Email and help-desk assistant
- Included
- Free trial
- 14 days
YOUR SHOP’S PHONE AND EMAIL, SORTED.
Tillie: AI Phone Receptionist for Shopify
Tillie picks up your shop’s phone when your team can’t. It knows your products, stock, policies and orders, straight from Shopify, so callers get real answers.
Become a founding store
Launching on the Shopify App Store soon
Local numbers for Aussie and Kiwi shops, with the US and Canada on the way. 14-day free trial on every plan.
What Tillie does
Tillie picks up the calls your team misses, and helps clear the support email that piles up behind them.
Answers when your team can't
Forward just the calls you choose: when the line’s busy, when nobody picks up, or after hours. You keep your existing number.
Looks up orders with an identity check
Before it shares order details, Tillie asks for the order number and one detail that matches, like the delivery postcode or surname.
Texts checkout links
Caller ready to buy? Tillie texts them a checkout link for the product they asked about.
Books callbacks and takes messages
When a caller needs a person, or Tillie can’t find the answer, it books a callback or takes a message. It can put calls through to your staff during opening hours, too.
Helps with support email
Tillie drafts replies in your help desk and checks each one against your order records. Okay each reply yourself, or let the easy ones go out on their own.
Learns your shop
Tillie reads your policies, pages and products, then shows you what it’s learned. You tick off or fix each fact before Tillie uses it.
HAVE A LISTEN. HAVE A LOOK.
From “G’day” to sorted.
An order check, a stock question and a checkout link by text. Then a look at the controls in Shopify admin.
Read the demo transcript
The demo uses a made-up store and an AI caller. Tillie’s voice comes straight from the app’s voice engine. Pauses are shortened.
Tillie: G’day, you’re through to Tillie at Riverside Barbecue. How can I help?
Customer: Oh hey, I just wanna check on me order. Number 1042.
Tillie: For order 1042, I’ll just need your postcode to pull it up.
Customer: Yeah, it’s 4171.
Tillie: It’s paid and on the move with StarTrack, headed to Bulimba.
Customer: Oh, great. Thanks for that. Now, do you have the Weber Q 1200 in stock at Newstead?
Tillie: Yep, we’ve got five Weber Q 1200 Portable Gas Barbecues at Newstead. They’re $449 each.
Customer: Perfect. Could you text me a link so I can buy it?
Tillie: Beauty, sending it now. All sorted. I’ve sent you the checkout link for one Weber Q 1200.
Customer: Thanks a lot. Catch ya later.
Tillie: Thanks for calling Riverside Barbecue. Have a good one!
Customer: Cheers, you too. Bye!
The final scenes show the call record, email review, approval settings and store knowledge.
See what happened.
A summary, the transcript and every step Tillie took.
You get the final say.
Okay every email, or let the easy ones go out after a check.
Pick your level.
Start by approving everything. Turn it up when you’re ready.Screens show Tillie with a made-up store. Tap an image to see it full size.
You call the shots
You choose what it can do
Out of the box, Tillie only reads your store. You decide what it’s allowed to do, like address changes, returns or refunds up to a limit, and what needs your okay first.
Every call written down
Every call gets a summary and a transcript in your Shopify admin, so you can see what callers asked and how Tillie answered.
Your settings
Pick the greeting, voice and opening hours, and the topics that always go to a person, like refunds and complaints.
Spend alerts
Set a monthly budget in the app. Tillie gives you a heads-up before you hit it, and can pause at your limit.
How it works
Install
Add Tillie to your Shopify store. It gets stuck into your policies, pages and products straight away.
Check and choose
Have a look at what Tillie learned. Choose when it answers, how it greets callers, and what it hands to your team.
Forward and test
Grab your local number, forward calls from your existing phone, and give it a test call.
Pricing
Every plan includes the phone assistant and the email and help-desk assistant. Prices are in US dollars, billed through Shopify.
Growth
For busy stores that miss calls at peak times.
US$149 per month
- AI call minutes included
- 700
- Extra minutes
- US$0.15 each
- Email and help-desk assistant
- Included
- Free trial
- 14 days
Scale
For stores with high call volume or several locations.
US$349 per month
- AI call minutes included
- 2,000
- Extra minutes
- US$0.15 each
- Email and help-desk assistant
- Included
- Free trial
- 14 days
- Minutes count while Tillie is on a call, rounded up to the next whole minute. Calls of 10 seconds or less are free.
- You’re never billed for spam: robocalls, sales calls, wrong numbers and calls where nobody speaks are free.
- Extra minutes above your plan cost US$0.15 each. Shopify doesn’t cap usage charges, so set a monthly budget in the app to get alerts.
- Shopify adds tax where needed. Change or cancel your plan any time.
Who’s behind Tillie
Tillie is built in Brisbane by Mark Bekhit. It grew out of the AI phone and email assistant Mark built for Rivendell, the New Zealand Shopify store he runs with his family. That assistant answers Rivendell's customers every day, and Tillie brings the same approach to other Shopify stores.
Tillie is a product of Clarity Insights Imaging Pty Ltd, an Australian company. Email hello@hellotillie.com and a real person will get back to you.
Questions
Which phone numbers does Tillie use?
Tillie gives your store a local phone number in Australia or New Zealand, with US and Canadian numbers on the way. You keep your existing number and forward calls to Tillie: all calls, only when the line is busy or nobody answers, or only after hours.
Australian and New Zealand numbers need a business registration, which you do inside the app. It only takes a few minutes.
Do callers know they’re talking to an AI?
Your call. Tillie can say it’s an AI assistant at the start of every call, or only when asked. Either way, if a caller asks whether they’re talking to a person, Tillie tells them straight: it’s an AI.
Are calls recorded?
Only if you turn recording on. When it’s on, every caller hears “This call is recorded” near the start. Recording can’t be on without that notice.
When it’s off, Tillie still keeps a written transcript so you can see what was said. You’re responsible for any extra notice your local law needs.
What happens to my customers' information?
Tillie only uses your store’s data to run your assistant. We don’t sell it, use it for ads, or use it to train AI models. Tillie only shares order details with a caller after an identity check.
If you uninstall, we delete your store’s data within 30 days, apart from billing records tax law makes us keep. Our privacy policy has the details, including every company that handles data for us.
Which AI does Tillie use?
Tillie uses AI models from OpenAI to talk with callers and to draft email replies. Our AI providers do not use your data to train their models.
AI can mishear or get things wrong. That’s why Tillie answers from your store’s own data, checks identity before it gives out order details, and offers a callback when it can’t find an answer. Have a read of your call summaries, especially in the first few weeks.
Can Tillie refund, cancel or change orders?
Only if you let it. Out of the box, Tillie only reads your store data and passes change requests to your team. You can switch on actions one at a time, such as changing an address before an order ships, cancelling an unshipped order, starting a return, or a refund or store credit up to a limit you set. For each action you choose whether Tillie does it after checking the caller, or asks your team to approve it first. Tillie only says something’s done once Shopify shows it.
Which help desks does Tillie work with?
Gorgias, Zendesk, Re:amaze, Intercom, Freshdesk and Help Scout.
Tillie reads new tickets, drafts a reply and checks each draft against your order records. You approve, edit or bin each draft, or let the easy question types send on their own.
Tillie can’t connect to Shopify Inbox chat, because Shopify doesn’t let apps read it.
I don’t use a help desk. Can Tillie help with email?
At launch, email replies need a connected help desk: Gorgias, Zendesk, Re:amaze, Intercom, Freshdesk or Help Scout.
Direct mailbox connections and email forwarding are on the way. They’re not available yet.
Does Tillie work with Microsoft 365 or Outlook?
Direct Microsoft 365 and Outlook connections are not available at launch. Use a supported help desk for email replies.
Which countries does Tillie work in?
Local phone numbers are available for shops in Australia and New Zealand, and US and Canadian numbers are on the way. The email and help-desk assistant works for stores anywhere. Tillie speaks English only for now.
How do the free trial and billing work?
Every plan starts with a 14-day free trial. Charges go through Shopify and show up on your Shopify bill, with tax added where needed. Change plan any time, or stop by uninstalling the app. See our terms for details.
Got another question? Email hello@hellotillie.com.