Every missed call is a missed sale.

Callers want a quick, correct answer, and they can always ask for a person. Tillie picks up straight away in a natural voice, and books a callback or puts the call through when someone wants your team. If a caller asks whether it’s an AI, Tillie always says so.

Most of it happens on its own. When you install, Tillie reads your products, policies and pages. You check what it learned, pick a greeting and opening hours, then forward your calls. Australian and New Zealand numbers need a quick business registration, which you do in the app. US and Canadian numbers need none, so calls work from the first day.

It says so. Tillie only answers from your store data and the facts you’ve checked. If it can’t find the answer, it books a callback or takes a message, and you see it in the app.

Tillie checks first. By default, a caller gets order details when their caller ID matches the order, or when they give the order number and a detail that matches, like the delivery postcode or surname. You can make it stricter in settings, for example so caller ID alone is never enough.

Voicemail makes callers wait. A call centre doesn’t know your stock or your orders. Tillie answers on the spot from your live Shopify data, and hands the tricky calls to your team.

Tillie gives your shop a local number in Australia or New Zealand. Stores in the US and Canada get a local number there too. You keep your existing number and forward calls to Tillie: all calls, only when the line’s busy or nobody answers, or only after hours.

Only if you turn recording on. When it’s on, every caller hears a recording notice near the start, and recording can’t be on without it. When it’s off, Tillie still keeps a written transcript. You’re responsible for any extra notice your local law needs.

Only if you let it. Out of the box, Tillie only reads your store and passes change requests to your team. You can switch on actions one at a time, like changing an address before an order ships, cancelling an unshipped order, starting a return, or a refund or store credit up to a limit you set. For each one, you choose whether Tillie does it after its check or asks your team first. Tillie only says something’s done once Shopify shows it.

Yes, at launch. Tillie works with Gorgias, Zendesk, Re:amaze, Intercom, Freshdesk and Help Scout. It reads new tickets, drafts a reply and checks each draft against your order records. Direct Gmail, Microsoft 365 and Outlook connections are on the way, and Shopify Inbox chat isn’t available to apps.

AI models from OpenAI, for calls and for email drafts. Our AI providers don’t use your data to train their models. AI can mishear or get things wrong, so Tillie answers from your store data, checks identity before it shares order details, and offers a callback when it’s unsure. Have a read of your call summaries, especially in the first few weeks.

Local phone numbers are available for shops in Australia, New Zealand, the United States and Canada. The email assistant works for stores anywhere, and the Email plan doesn’t need a phone number. Tillie speaks English only for now.

Every plan starts with a 14-day free trial, with no plan charge. Included minutes and replies apply from day one, and anything above them is charged as normal. Charges go on your Shopify bill, with tax added where needed. Change plan any time, or stop by uninstalling. See our terms for details.